By placing a booking through this website (, you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing an order.


In these Terms & Conditions

“We” and “us” means Quest Escape Rooms Ltd and the related companies.

“You” means the person placing an order.


“The contract is agreed” – by completing and submitting an electronic order form, you are making an offer to purchase products which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.


By using the website to buy products online, you confirm that you are at least 18 years old.



By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be sent (or links to online products) until we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.


Certain steps must be followed for a contract to be formed, as described below.

After you have placed your order:

You will receive an email to acknowledge your order. It will confirm which products you have ordered. This email is not an order acceptance from us.


When an order for downloadable products has been placed, you will be redirected to a ‘thank you’ page which will require you to verify your name and email address. Once that information has been verified, you will be redirected to a download page which will allow you to download the purchased content. You will also receive an email containing the link to the download page.


We do not have to accept your order, and for example, we will not accept your booking if:

  • We do not have the timeslots available
  • Your payment is not authorised
  • There is an error on our website regarding the price or other details of the products

We reserve the right to refuse any order.


While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.


The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.


Your payment card will be debited for your order at the time the order is placed. By submitting an online order with us, you expressly agree not to request a ‘charge back’ of any fees or payments for said orders, and that no dispute with us will be raised with or adjudicated by the credit card company. Rather, you agree to contact us directly to resolve the issue.


Delivery information:


Please see individual product sales pages for information about delivery and shipping charges, where applicable.


For products that require shipping, we will email you as soon as your order has been shipped, and will advise of the shipping method (if any) at that time.


Booking Cancellation Policy

Changes to an Escape Room booking can be made up to 24 hours prior to booking date and time by Contacting Us.


Customers can receive a rescheduled booking slot or credit note for any cancelled bookings. A credit note can also be provided for reduced numbers in a booking to cover the difference.


Quest reserves the right to refuse cancellation requests or booking changes made on the booking date.


Refunds may only be provided when Quest Escape Rooms cannot honour your original booking date and time due to unexpected closure or other issues.



Customers should note that they may be liable for additional costs arising from malicious damage and/or breakages caused by their booking group.


Changes to Terms & Conditions for buying products online:


We reserve the right to change these Terms & Conditions for buying products online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying products online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying products online, you must not place any further orders.


Thank you